Design Delta is committed to delivering the highest standards of first-rate service. This desire is expressed in our quality charter, forming the basis of our relationship with each individual client. It encompasses guiding principles for our staff’s development and motivation throughout the course of their work.

Our quality charter sets out these fundamental principles in five key areas: Customer Focus, Leadership, Involvement & Development of Personnel, Continual Improvement, and Mutually Beneficial Client Relationships.

Customer Focus

• We recognise the importance of fully understanding each client’s business and their specific requirements, so that we may meet or exceed them.
• We appoint a dedicated management team to provide the client with a personal channel of communication throughout the project, ensuring that the client’s needs and expectations are adhered to at every stage.
• We assign this management team a key role in ensuring that the client’s requirements are clearly and effectively communicated to both the project team and senior management.
• We liaison with the client throughout the entire course of the project to ensure we fulfil all objectives punctually.

Leadership

• We foster an open and inclusive working environment in which all personnel recognise their individual roles in achieving and maintaining exceptional standards of service and quality.
• We provide personnel with resources and training to develop their knowledge and skills, while encouraging initiative and a sense of responsibility and accountability.
• We clearly communicate the company’s goals and objectives, together with the principles and ethics that guide the organisation in all its activities.
• We ensure that the contribution made by each individual is recognised and they are rewarded for their part in the company’s success.

Involvement & Development of Personnel

• We encourage employees to approach problems as challenges, and in so doing experience the satisfaction and fulfilment that comes from a successful outcome.
• We promote methods of self-evaluation where staff can identify shortcomings in their performance, then actively work on improving their competence, capabilities, knowledge and experience.
• We provide clear guidelines by which staff can evaluate their own performance against the standards and objectives that represent excellence in their specific role.
• We encourage a culture of openness and transparency with various modes of feedback channels for suggestions for continuous improvement.

Continual Improvement

• We provide training opportunities for all personnel, enabling a cycle of continual improvement and professional development.
• We constantly evaluate and improve the company’s operational practices, processes and systems by receiving regular input from employees and clients.
• We establish clear objectives and guidelines that enable us to monitor and evaluate progress.
• We recognise and acknowledge improvements on an individual level, refining and implementing principles of best-practices to improve performance across the board.

Mutually Beneficial Client Relationships

• We nurture positive, enduring and fruitful relationships with all of our clients with a view to achieving long-term mutual benefit.
• We share our broad expertise and resources with our clients.
• We promote clear, open and honest communication.
• We establish partnerships in order to further development opportunities and facilitate successful results.